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Lab Standards and Policies

    Home Lab Standards and Policies
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    Short Description of Lab Standards and Policies…

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    LAB DISCRETION PARAMETERS:

    Forefoot Posting: 6 degrees maximum varus and 4 degrees maximum valgus

    Rearfoot Posting: 4 degrees varus is standard – Lab standard is 4/4 except for arch filled devices

    SERVICES:

    • Standard turnaround in-lab is 5-7 working days
    • Refurbishes and adjustments turned around in 3-5 working days
    • FREE adjustments first 45 days
    • Computerized digital castings are stored for at least 5 years
    • Consultation services available which are always free

    SUPPLIES:

    • FREE Casting Kits
    • FREE Order Forms
    • FREE Mailing Labels

    SHIPPING:

    • All completed devices will be returned by UPS ground rate
    • Next Day and 2nd Day Air will be charged at current rates plus handling charge
    • Shipping and Handling is included in the price of the device

    INVOICING AND TERMS OF PAYMENT:

    • Payment (check or credit card) is required with each order
    • Visa, Mastercard, Discover, and American Express payments are gladly accepted

    DISCOUNTS:

    Professional Courtesy

    • Each doctor is entitled to one FREE PERSONAL PAIR every 2 years
    • Eligibility begins after the doctor has ordered and paid for 6 new pair
    • Members of doctor’s immediate family and staff receive a 10% discount for their devices

    WARRANTY:

    Professional Courtesy

    • All devices are warranted against defects in workmanship, materials and fit. Adjustments will be made for a period of 45 days after invoicing. Topcovers and extrinsic posts (crepe) cannot be warranted due to varying levels of patients activity
    • All orthotic polypropylene shells are warranted for 10 years against breakage
    • Devices made by any other lab requiring refurbishment will not be warranteed
    • Abuse of any kind (i.e., prolonged exposure to the outside elements, extreme heat, chewing by pets, etc.), loss or outgrowth is not covered under this warranty
    • M-Tech Lab will provide adjustments for each device as needed within the first 45 days of ordering the orthotics free of charge
    • Due to the fact that M-Tech Lab, Inc. manufactures custom orthotics, after the above 45 day period no refunds will be given on orthotics ordered inappropriately, incorrectly or not accepted by patient
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    Contact Us


    Phone:
    Local - (317) 915-7553
    Toll Free - (888) 484-9445
    Fax:
    (317) 915-7559
    Email:
    info@mtechlab.com

    Where to Find Us


    Address:
    M-Tech Lab, Inc.
    8653 Bash St.
    Indianapolis, IN 46256
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