Short Description of Lab Standards and Policies…
Lab Standards and Policies
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Forefoot Posting: 6 degrees maximum varus and 4 degrees maximum valgus
Rearfoot Posting: 4 degrees varus is standard – Lab standard is 4/4 except for arch filled devices
- Standard turnaround in-lab is 5-7 working days
- Refurbishes and adjustments turned around in 3-5 working days
- FREE adjustments first 45 days
- Computerized digital castings are stored for at least 5 years
- Consultation services available which are always free
- FREE Casting Kits
- FREE Order Forms
- FREE Mailing Labels
- All completed devices will be returned by UPS ground rate
- Next Day and 2nd Day Air will be charged at current rates plus handling charge
- Shipping and Handling is included in the price of the device
- Payment (check or credit card) is required with each order
- Visa, Mastercard, Discover, and American Express payments are gladly accepted
Professional Courtesy
- Each doctor is entitled to one FREE PERSONAL PAIR every 2 years
- Eligibility begins after the doctor has ordered and paid for 6 new pair
- Members of doctor’s immediate family and staff receive a 10% discount for their devices
Professional Courtesy
- All devices are warranted against defects in workmanship, materials and fit. Adjustments will be made for a period of 45 days after invoicing. Topcovers and extrinsic posts (crepe) cannot be warranted due to varying levels of patients activity
- All orthotic polypropylene shells are warranted for 10 years against breakage
- Devices made by any other lab requiring refurbishment will not be warranteed
- Abuse of any kind (i.e., prolonged exposure to the outside elements, extreme heat, chewing by pets, etc.), loss or outgrowth is not covered under this warranty
- M-Tech Lab will provide adjustments for each device as needed within the first 45 days of ordering the orthotics free of charge
- Due to the fact that M-Tech Lab, Inc. manufactures custom orthotics, after the above 45 day period no refunds will be given on orthotics ordered inappropriately, incorrectly or not accepted by patient
